This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at dermacells.in or make a purchase from us.

Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, password, and profile information when you create an account.
• Purchase information: Billing address, shipping address, phone number, and payment details (processed securely via our payment partner).
• Communications: Messages you send us via email, chat, or contact forms.
• Newsletter: Email address when you subscribe to our communications.

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

How We Use Your Information

• To process and fulfil your orders
• To send transactional emails (order confirmations, shipping updates)
• To send marketing communications (with your consent)
• To improve our website and product offerings
• To detect and prevent fraud
• To comply with legal obligations

Data Sharing

We share your information only with trusted third parties necessary to provide our services, including:

• Payment processors: Razorpay, for secure payment processing
• Shipping partners: Delivery partners for order fulfilment
• Analytics: Google Analytics (anonymised data)
• Email service: For sending newsletters and transactional emails

Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also opt out of marketing communications by clicking “unsubscribe” in any email or by contacting us at privacy@dermacells.in.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Contact Us

For any privacy-related queries, please contact our Data Privacy Officer at privacy@dermacells.in or write to us at Dermacells Beauty Pvt. Ltd., Mumbai, Maharashtra, India.