Eligibility for Returns

You may return any product within 30 days of delivery, provided:

• The product is in its original packaging
• The product is at least 75% unused (we understand you need to try it)
• You have proof of purchase (order confirmation email)
• The return is initiated within 30 days of the delivery date

The following items are not eligible for return:

• Products purchased during flash sales or with discount codes exceeding 40% off
• Gift sets and limited edition collections (unless defective)
• Products that have been fully used

Refund Methods

Refunds are issued to the original payment method. Please allow:

• Credit / Debit Cards: 5–7 business days after processing
• UPI / Net Banking: 3–5 business days after processing
• Store Credit: Instantly available upon approval

Damaged or Defective Products

If you receive a damaged or defective product, please email us at support@dermacells.in with photos within 48 hours of delivery. We will arrange a replacement or full refund immediately.

Exchanges

We are happy to exchange products for a different variant or product of equal or greater value (pay the difference). Exchanges follow the same eligibility criteria as returns.

Contact

For all returns and refund queries: support@dermacells.in or WhatsApp us at +91 98765 43210.